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FAQs

FAQs

 

All About 911

When should I use 9-1-1?

Perhaps the most important thing to remember about 9-1-1 is when to use it. It is not meant to be used to contact the Police Department about routine matters. 9-1-1 is to be used soley to report emergencies.

What is an emergency?

An emergency is when IMMEDIATE Police, Fire Department or Paramedic assistance is absolutely necessary to protect life or property.

Call 911: (For Emergencies only).

  • To report a fire
  • To save a life
  • To stop a crime in progress or one that has just occurred.

Call (719) 687-9262: (Do not call 9-1-1)

  • When a crime has already occurred and the offender(s) are no longer at the scene.
  • For nuisance calls (e.g. barking dogs, noise complaints, ect…)
  • To obtain information from the Police Department
  • To speak with an officer
  • For non-emergency situations

Can I still get 9-1-1 if I dial the non-emergent number?

You will talk to the same person if you dial the non-emergent number. However, we will not automatically receive your address or phone number on this line. Not dialing 9-1-1 in an emergency slows the process by preventing us from automatically verifying of your address. When people call in an emergency they are often upset, afraid, and they are not always thinking clearly. As a result, they sometimes have trouble reporting the address of an emergency. We cannot get help where it is needed until that address is verified.

What happens when I dial 9-1-1 from my cellular phone in Woodland Park?

In most cases, your 9-1-1 call from a cellular phone will be routed to Teller County Sheriff’s Office. The TCSO dispatcher will confirm the location where help is needed, and the nature of the incident in order to transfer your call to the appropriate Communications Center for law enforcement, fire, or medical services.

What happens when I accidentally call 9-1-1 and hang up?

The dispatcher will try to call you back. Officers will be sent to the address or area, depending on the information we receive.

Why can’t you take my non-emergent call on the 9-1-1 line when we are both on the line already? Why call me back from the non-emergency line?

We have a limited number of incoming 9-1-1 lines for the entire city. One major incident (such as a large fire or major traffic accident) will cause numerous lines to ring. Those lines get tied up quickly. If we are taking your non-emergent call on the 9-1-1 emergency line, real emergency callers may be forced to wait before we can get help to them.

How do you know my address and phone number when I call from a landline phone?

We have what is called “E911” or Enhanced 9-1-1 capabilities for incoming landline calls at our Communications Center through a link to local telephone company computers. When we answer a 9-1-1 line, a computer display shows the billing name, address and phone number of the telephone making the call to 9-1-1. Although through new tchnology and VoIP phones, the information displayed may not be correct so you will be asked for the address and phone number.

You already know my address and phone number, so why do you ask me again?

Computers can make mistakes, so me must verify your address. Also, many people call from a neighbor’s house ande we don’t want to waste precious time sending help to the wrong address.

Why do you ask so many questions when I call 9-1-1?

We ask questions pertaining to the location of an incident and descriptions of vehicles and people involved. Often, we will ask for a description of the victim’s clothing as well as the suspect’s so that responding officers knwo who to look for on scene. We also need to know if a crime has occurred, or is still occurring. This alerts officers to whether or not the suspect may still be near the crime scene and dictates whether or not an area search is necessary. In most situations, this does not create a delay in sending help.

Why can’t you just send help instead of keeping me on the phone?

In an emergency, you are likely to be upset or evne frantic. Remember, while you are speaking to a dispatcher, help is being dispatched and may already be enrout to your location. Sometimes, the dispatcher will keep you on the phone to calm you until help arrives. They often advise on how to aid victims until help arrives. The best thing that you can do is stay on the phone with the dispatcher and do as they advise. If you hang up before all of the necessary information is relayed, you may delay the arrival of help!

Why do you ask me the same questions repeatedly?

The dispatcher strives to be as efficient as possible. They sometimes repeat questions when a caller is too frantic to be understood. We understand that it is human nature to get upset when a crisis occurrs, but when callers scream, cry, or curse at the dispatcher, the dispatcher is unable to gather necessary information and desperatley needed help is delayed. When calling, try to speak clearly and answer all questions as completely as you can.

Can you tell my address when I call from my cellular phone?

All cellular telephones manufactured after 2001 are equipped with the ability to identify the location of where a cellular call was placed. Understand that there may be a delay in obtaining the specific longitude and latitude coordinates, due to the strength of the wireless signal and latency in the wireless system. The dispatcher will still ask you to confirm your location when you call from a cellular telephone.

Should I program the 10-digit non-emergency number into my cellular phone instead of calling 9-1-1?

We recommend that you program the 10-digit non-emergency number (719-687-9262) into your cellular phone for quick use. However, if your call in an emergency, please dial 9-1-1. The 9-1-1 system is an emergency network that has an enhanced design, making it possible for dispatchers answering the phone to recieve the address and phone number of the phone making the 9-1-1 call. This information is useful when attempting to verify an emergency or the location of a caller who needs help.

What is the Emergency Notification Sysyem?

What is the Emergency Notification System?

Elpaso-Teller County 911 has launched a new Mass Notification service that allows us to alert you. You opt-in to enter your contact information and subscribe to notification you care about based on your location. The information you provide is protected and will not be used for any other purpose.

The Emergency Notification System is a tool used by authorized emergency services personnel that that can make rapid telephone,text and email notifications to a specific geographic areas. It is used to alert you of emergency situations that pose a threat to life or property, or situations deemed dangerous by public officials. This may include, but is certainly not limited to, man-made disasters, hazardous materials incidents, missing persons, crime, or neighborhood/business evacuation notifications.
 

How It Works

When we issue a notification about a potential safety hazard or concern, you will receive a message on the voice or text communication methods that you have registered. If requested for the notification, you can confirm that you have received the message and you will not be contacted by any subsequent methods regarding that  particular notification. If you do not confirm, the system will continue to attempt to reach you at all of the contact paths that you have registered.

Sign Up for Notifications

Create an account and add your contact and location information into the Mass Notification system. All information you provide will be kept strictly confidential.
To sign up to recieve Emergency Notifications, follow this link.

Stop Receiving Notifications

You can stop receiving at any time by removing your contact information from your profile.
What is NIXEL?

What is NIXEL?

Launched in 2007, Nixle provides an open communication and engagement platform that connects public safety, municipalities, schools, businesses, residents and the communitites they serve. Nixle enables real-time, two-way communication through text, email, voice messages, social media, and the Nixle mobile app.

The Nixle engagement platform is relied on by over 8000 agencies, fire and police departments, schools, and hospitals.Organizations use Nixle for critical situations such as Severe Weather Events, Evacuations, Safety Hazards, Security Threats, Facilities Problems, Employee Notifications, and IT/Telecom Disruptions.

To sign up to revieve NIXEL alerts from Woodland Park Police Department, please follow this link.

How do I find out about road closures?

How do I find out about road closures?

The best way to find out about road closures is to sign up for our NIXEL alerts. All road closures and openings are updated in real time and notifications are sent from our Dispatch center to your cell phone or email.

For more information about NIXEL please click here.

To sign up to recieve NIXEL alerts from Woodland Park Police Department, please follow this link.

How do I find out about road closures?

How do I find out about road closures?

The best way to find out about road closures is to sign up for our NIXEL alerts. All road closures and openings are updated in real time and notifications are sent from our Dispatch center to your cell phone or email.

For more information about NIXEL please click here.

To sign up to recieve NIXEL alerts from Woodland Park Police Department, please follow this link.

Can I call the Fire Department/Ambulance Service directly?

Can I call the Fire Department/Ambulance Service directly?

Yes, North East Teller Fire Department (NETCO) can be reached at (719) 687-1866

Ute Pass Ambulance Service can be reached at (719) 748-3359

 

However, for any emergency you should always call 9-1-1

How do I report a barking dog?

How do I report a barking dog?

Teller County Animal Control handles all domestic animal related concerns. They are available between the hours of 7am and 5pm and can be reached at (719) 687-5692.

If the issue occurs outside of those hours, or Animal Control is unavailable, please call the Police Department at (719) 687-9262.

How do I schedule a ride along?

How do I schedule a ride along?

Fill out the Ride Along Form and bring it to the Police Department along with your valid photo ID. Once the form is turned in, a Supervisor will contact you to schedule a date and time for you to ride along with an officer.

How do I get my property back?

How do I get my property back?

Property is held in a locked room that a limited number of people in the department have access to. An appointment is necessary to retrieve personal property.

Property being held on a crimial case can be retrieved after the DA has provided a written release of the property.

After a release is obtained from the DA please call (719) 687-9262 to speak with a Detective and make an appointment Monday through Friday.

How do I get my firearm back?

How do I get my firearm back?

Property is held in a locked room that a limited number of people in the department have access to. An appointment is necessary to retrieve personal property.

Property being held on a crimial case can be retrieved after the DA has provided a written release of the property.

After a release is obtained from the DA please call (719) 687-9262 to speak to a Detective and make an appointment Monday through Friday.

How do I get a copy of my traffic accident report?

How do I get a copy of my traffic accident report?

Any traffic accident that did not occur on private property is uploaded to LexisNexis Police Reports, and can be accessed by clicking on the following link and filling in the appropriate information.

https://policereports.lexisnexis.com/search/search

If the accident occurred on private property the report can be retrieved by filling out an Information Release Form and returning it to the Records Department at the Police Station.

How do I Comment on an Officer’s/Dispatcher’s Performance?

How do I Comment on an Officer’s/Dispatcher’s Performance?

We are always happy to accept comments, complaints or commendations about our staff. To comment about an officer’s performance please call Dispatch at (719)687-9262 to speak with a supervisor. You can also fill out the form below and turn it at the Police Department.

Citizen Comment Form

Where is the DMV?

Where is the DMV?

The DMV is located at 800 Research Pkwy. Woodland Park, CO 80863.

For information about their hours and services please call (719) 689-2951, or click here.

Where is the Department of Social Services?

Where is the Department of Social Services?

DSS is located at 800 Research Pkwy. #100 Woodland Park, CO 80863.

For more information please click here or call (719) 687-3335

 

Child Abuse & Neglect and Adult
Protection HOTLINE – 719-686-5550

Colorado Child Abuse and Neglect Hotline at
1-844-CO-4-KIDS (1-844-264-5437)

What is a VIN Inspection? Can I have one done at WPPD?

What is a VIN Inspection? Can I have one done at WPPD?

A VIN inspection is an examination of your Vehicle Identification Number. Is is usually done at the request of the DMV for out of state titles that are being registered in the state of Colorado.

For information on a Certified VIN Inspection, please click here.

 

Can I have a VIN Inspection done at Woodland Park Police Department?

Vin Inspections are available at the Police Department without an appointment, but occasionally we may have to turn you away due to high call volume.

In order to do the inspection we will need the vehicle, title or previous registration (something with the VIN clearly printed on it), your ID and payment ($21 in cash or check).

Does the Police Department do Fingerprints?

Does the Police Department do Fingerprints?

Can I get Fingerprinted at the Police Department?

Fingerprinting is available at the Police Department without an appointment, but occasionally we may turn you away due to high call volume.

In order to be fingerprinted you will need to bring you valid photo ID and your payment ($21 in the form of cash or check).

 

Do I need to be fingerprinted again if I have been fingerprinted in the past for a background check?

Yes, you will need to be fingerprinted again, even if you have been fingerprinted in the past. CBI does not keep fingerprints on file for multiple uses.

How do I remove my business as a PokeStop or Pokemon Gym?

Police Department

Miles DeYoung
Chief of Police

Jim Halloran
Patrol Commander

Chris Adams
Administrative Commander

Glen Jardon
Mike McDaniel
Detective

Andy Leibbrand
Ryan Holzwarth
Patrol Sergeants

Beverly Hodges
Teen Court Coordinator

Jan McKamy
Victim Advocate

Shannon Everhart
Ryan Koski
School Resource Officer/D.A.R.E.

Jennifer Tobias
Communications/Records Supervisor

911 Tamarac Pkwy.
P.O. Box 7255
Woodland Park, CO 80863

Emergency: 911

Non Emergency:
Phone: 719.687.9262
Fax: 719.687.1869

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