FAQs • Woodland Park, CO • CivicEngage

I was registered for a class, program, or camp prior to closure. Do I get a refund or credit on my account for those cancelled activities?: Yes. We have reached out to you via email if you were registered for any of our classes, programs, or camps. You have the option to receive a credit on your account or a check refund by mail. If you have questions about this, please contact us, Parks and Recreation at 719-687-5225, or the Woodland Aquatic Center at 719-686-6858.

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Parks & Recreation COVID-19 Response

1. When will the Aquatic Center reopen?: The Aquatic Center is open by reservation only. For more information, read the Aquatic Center FAQ’s.

2. Are you still having summer classes and programs?: Yes! We have a number of summer camps, classes, and more that have already started back up! Visit our online Activities Portal to see what we have available for summer and fall of 2020.

3. Are the city offices open?: Yes. The city offices will open to the public beginning May 4, observing all 6 foot social distancing requirement. We are encouraging visitors to set appointments and to wear masks. Remember, we can always help you with questions and registrations via phone or email during business hours.

4. Are the tennis courts open? What about the dog park and the basketball courts?: The tennis courts, dog park, and basketball courts are open. Please follow all social distance guidelines.

5. Are you taking reservations for your parks and facilities?: Yes! We have measured the structures at our parks and have determined that we can take reservations for private events. For more information, please give us a call at 719 687 5225.

6. I am a three-month or annual pass holder at the Woodland Aquatic Center. Are you going to add the months you were closed to my annual/three month pass?: Yes. We will add the months back to your three month or annual pass after we have firm reopen date. If you have a pass that is set to expire before we reopen please do not worry. Again, we will add that time back and your pass will have a new expiration date.

7. I was registered for a class, program, or camp prior to closure. Do I get a refund or credit on my account for those cancelled activities?: Yes. We have reached out to you via email if you were registered for any of our classes, programs, or camps. You have the option to receive a credit on your account or a check refund by mail. If you have questions about this, please contact us, Parks and Recreation at 719-687-5225, or the Woodland Aquatic Center at 719-686-6858.

8. Do my Punch Passes at the Woodland Aquatic Center have an expiration date?: No, Punch Passes no longer have expiration dates.

9. What If I previously had a Punch Pass at the Woodland Aquatic Center that expired with visits left?: If you previously had a Punch Pass and were told in the past that it expired, these cards have been reactivated.

Yes. We encourage you to partake in outdoor recreation in a safe and responsible way. When visiting our parks, here are a few guidelines:

Maintain 6 feet of social distance.
Do not gather in groups of 10 or more.
Travel for recreational purposes should be limited to your own community like your county of residence or traveling no more than about 10 miles.
Stay home if you are experiencing symptoms of COVID-19.
Playgrounds, restrooms, and shelters throughout our parks remain closed. Prepare accordingly.
Do not share equipment when participating in recreational activities.

COVID-19 Physical Distancing in Public Parks and Trails Infographic